ORDER & PAYMENT
We manufacture only on demand and will gladly send you our price list upon request – just drop us a line at︎firstname.lastname@example.org
If you want to place an order please use our order form, which you will find under “downloads” in the footer of our website.
Payment shall be carried out in advance. The production will be started upon receipt of payment. We shall retain title of ownership to the delivered goods until the purchase price has been paid in full.
Note: All prices are in EUR plus shipping costs. With the appearance of new prices all other offers and prices are invalid.
The lead time for our products is 6-8 weeks. You will be updated each step of the way, from the moment you place your order to the moment you receive it. If you require a faster delivery we may be able to organize a shorter lead-time. In this case please contact us via email.
Your Order will be shipped via DHL within Germany. Please contact us if you wish to have your order shipped with another service. For shipping outside Germany, you will receive a quote incl. shipping costs and delivery times. In this case you may incur additional taxes or charges (e.g. customs duties) which are not collected or billed by us but will be charged directly to the relevant customs office or tax authorities. Please contact the authorities for further details. Alternatively you can also pick up your order in our studio in Berlin.
We will make sure your product is fully insured and carefully packed for the transport. Please check the condition of the parcel from outside and if possible also open the package before signing for the delivery. Especially if the packaging looks damaged from outside please check if the content is in good condition. If your product should be damaged please make sure that this is marked in the delivery documents and contact us immediatly. We will make sure you receive a replacement.
As we produce exclusively on request we do not offer a regular option to return the pieces you ordered. According to § 312d IV Nr. 1 of German Civil Code, there is no right of revocation for custom-made items, which also include goods made to customer specifications. If you should not be happy with your product please contact us to discuss options to exchange or return the piece.
Note: Solid wood is a natural material. Variations in color and grain are among the natural properties of solid wood and are not deficiencies. We shall furthermore not be liable for colour differences of products on pictures on our website. Colour deviations are mostly due to monitor colour settings.
Berlin/Germany shall be agreed upon as place of jurisdiction.
Convenience translation – only the ︎the German version applies.